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Customer Services

Return Policy

As a company policy we do not provide refund/return on any product once sold. 
Once the HHH pieces are sold they can be exchanged for a different size (provided the aforementioned terms and conditions are met). Customer will be issued a credit note, in case the desired size of the product is not in stock. 

If you have received a damaged product or a wrong product, please e-mail to us on info@hushhushhounds.com with your order number within 2 working days of delivery. Our team will get back to you and guide you through the process of exchange.  

There are some items that are Made to Order which are not eligible for returns. The return and exchange policy for such product is clearly mentioned on the product page. 

Dog treats are not eligible for return.  

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